Shipping policy

Thank you for choosing Indian Cotton Craft! We’re committed to getting your handcrafted cotton goods to you as quickly and affordably as possible. Here’s everything you need to know about how we ship.

1. Order Processing

  • When we pack: Most orders are processed within 1–2 business days of receipt (excluding weekends and holidays).
  • How we pack: Each item is carefully inspected, folded, and packaged in eco-friendly materials to arrive in perfect condition.

2. Domestic Shipping (India)

Carriers: We partner with reliable couriers such as Delhivery, Blue Dart, and India Post.

Shipping Options & Rates:

 

  • Standard Shipping (₹60): Delivered in 4–7 business days to metro areas; 7–10 days to remote regions.
  • Express Shipping (₹120): Delivered in 1–3 business days (metro only).
  • Free Shipping: Enjoy free standard shipping on orders over ₹1,500.
  • How to Choose: You’ll be able to select your preferred option at checkout.

3. International Shipping

  • Where we ship: Currently to the U.S., U.K., Canada, Australia, and most countries in Europe and Asia.
  • Rates & Duties: Shipping fees vary by weight and destination. Customs duties or import taxes are the customer’s responsibility and vary by country.
  • Delivery Times: Expect 10-20 days, depending on your location and customs processing.

4. Order Tracking

  • Confirmation & Tracking Link: Once your order ships, you’ll receive an email with a tracking number and link.
  • Real-time updates: Follow your package from our door to yours using the courier’s tracking portal.

5. Shipping Delays

  • Possible causes: Weather, courier network issues, or customs clearance can occasionally delay delivery.
  • What to do: If your order hasn’t arrived within the estimated window, please email us at vijaylaxmicreat@gmail.com, we’ll investigate right away.

6. Lost, Damaged, or Incorrect Shipments

  • Lost packages: If tracking shows “delivered” but you haven’t received your order, notify us within 7 days and we’ll work with the carrier to locate it or send a replacement.
  • Damaged items: Please inspect your package upon arrival. For any damage, email a photo and description to vijaylaxmicreat@gmail.com within 48 hours of delivery.
  • Wrong address/returns to sender: If a package is returned due to an incorrect address, you’ll be responsible for reshipping charges once we get it back.

7. Bulk Orders & Special Services

  • Large or custom orders: Need faster turnaround or freight shipping? Contact us in advance at vijaylaxmicreat@gmail.com - we’ll provide a personalized quote.

8. Contact Us

If you have any questions about shipping, reach out:

  • Email: vijaylaxmicreat@gmail.com
  • Phone: +91-XXXXXXXXXX
  • Address: 1318 - A, Barkat Nagar, Tonk Phatak, Jaipur, Rajasthan, 302015

9. Policy Updates

We may update this policy to reflect changes in shipping costs or procedures. The “Last updated” date at the top will always show when the policy was last revised.